customer-support
Open source Usefull customer support system to manage you projects in such a way. Keep the Customer in touch and also your developer and all team members.
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HelpDesk Pilot
HelpDesk Pilot is professional support for project management via ticket & managing support requests sent via e-mail or the web interface easier and better. HelpDesk Pilot strives to offer a good customer service experience.
Key Feature of Helpdisk :
- Email Management [ Turn customer emails into tickets and each email id as a department. ]
- Online Support Portal [ Users can create a new membership to the support system, send new tickets & view the status/details of the old ones. ]
- Flexible Ticket Management [ Canned replies , Mass reply , Similar tickets ]
- Multilingual [Build customer form based needs and requirements.]
- Canned Replies
- Comments | | http://www.helpdeskpilot.com/