crm-solutions


CRM stands for Customer Relationship Management. It is a process or methodology used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. The more useful way to think about CRM is as a process that will help bring together lots of pieces of information about customers, sales, marketing effectiveness, responsiveness and market trends.

CRM helps businesses use technology and human resources to gain insight into the behavior of customers and the value of those customers.

CRM  Software

Sales Force Automation

  • Contact management
    Contact management software stores, tracks and manages contacts, leads of an enterprise.
  • Lead management
    Enterprise Lead management software enables an organization to manage, track and forecast sales leads. Also helps  understand and improve conversion rates.

eCRM or Web based CRM

  • Self Service CRM
    Self service CRM (eCRM) software Enables web based customer interaction, automation of email, call logs, web site analytics, campaign management.
  • Survey Management Software
    Survey Software automates an enterprise's Electronic Surveys, Polls, Questionnaires and enables understand customer preferences.

Customer Service

  • Call Center Software
  • Help Desk Software

Using CRM, a business can:

  • Provide better customer service
  • Increase customer revenues
  • Discover new customers
  • Cross sell/Up Sell products more effectively
  • Help sales staff close deals faster
  • Make call centers more efficient
  • Simplify marketing and sales processes

The types of data CRM projects collect

  • Responses to campaigns
  • Shipping and fulfillment dates
  • Sales and purchase data
  • Account information
  • Web registration data
  • Service and support records
  • Demographic data
  • Web sales data

Partner Relationship Management

  • Contract Management Software
    Contract Management Software enables an enterprise to create, track and manage partnerships, contracts, agreements. 
    Example: Upside Software, Accruent Software, diCarta, I-Many.
  • Distribution management  Software



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Links


  • Heap CRM

  • heap CRMHeap CRM is a Hosted Customer Relationships Management Solution primarily for small business. The service is designed to be simple, with simple functions like messaging, calendars and contacts; but it ties them all together so you can see the relationships between these items. You can easily run reports on this data, or if you wish, export the data. Heap does what you need then gets the heck out of your way.

     

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  • Comments |  |  https://www.wbpsystems.com/heap.php
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  • XRMS Open Source CRM

  • XRMS is a web-based application for managing business entities such as employees, customers, contacts, activities with those contacts, etc. XRMS could be classified under CRM, SFA or BI, and basically if your company needs to manage relationships with your customers and business partners, XRMS should be able to fulfill your needs.

    XRMS-demo

    You can use XRMS to integrate and manage your sales, service, and marketing data in a single information store. XRMS has the enterprise capabilities to become a single system of record for storing activities, files, and other interaction data with your customers, employees, partners, and prospects. And, it is easily extensible to support your own processes and procedures for interacting with and supporting your customers.

  • Comments |  |  http://xrms.sourceforge.net/pagebuilder.php?s1=18
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